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BPC NW 10.0 - Over VPN connection, can't launch Excel add-in - can't download/install Office EPM add-in

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Dear All,

 

I am facing a serious problem in BPC 10.0 NW version.

 

I am using Windows 8.1(64 bit) and Firefox Version 30. And, trying to access BPC 10.0 web over VPN connection.

 

After establishing VPN connection, I am able to login to BPC web. But, the landing page shows only the Admin link. It is not showing other links to laucnh Excel, Word, Powerpoint. Instead, as usual, There is a button(Install) to Install EPM office addin.

 

When I clicked the Install button, download just stops immediately, showing the byte size as ZERO. I believe since I have established VPN connection, it is not letting me to go to the Internet to download the EPM office addin. It sounds logical. But, I need to resolve this i.e. I should be able to launch Excel interface from the BPC web(web interface). This issue is eating my time.

 

I am getting the same result for IE 11.0 and Chrome 35.0 version browser as well.

 

Pls. note that, I am able to launch Excel DIRECTLY from the machine and establish connection to BPC web and everything works fine here.

 

Pls. help to resolve this.

 

Thank you.

 

Regards,

Peri


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