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Context lock in input template not working for certain users

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hi,
we have an input template with pre-defined members locked in context.
we also have a team consisting of 10 users.
for 9 users, when input template is opened, context is automatically set to lock.
but, for 1 other user, context is not automatically locked.
why is it happening? Are there any user specific settings that need to be considered?
if we use logon credentials of user who is having issues on "one of 9 user computers", context is automatically locked.

appreciate any help.


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