BPC10 Logon Issue Not to able to open start page

Dear Experts,

BPC10 logon issue . I have created a user Id with exact roles and access in BW & BPC.

I am able to logon to other environment but not the required environment

Roles:

BW roles:

1) /poa/bui_flex_client

2) /poa/bui/um_user

BPC :

Task Profile full access
Member profile full access.

I am getting the attached error, i am not able to logon to BPC start page(Required Environment). If I connect with other environment its working fine.

whereas I have copied same user test1 with same roles an profiles, The copied userid is working fine.

Please advise.

Thanks in advance

Regards,

Ajay