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Failure to install EPM Add In

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Hi,

 

I have a user who can't seem to install the EPM Add In for 10.0 SP 19 on his Excel.

 

He's received an exe file from us, but after going through the sequence, he cannot see the "EPM" and "Data Manager" tab on his excel.

It's also not found in the Excel "Add-ins" list.

 

Any idea?


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