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Issue with "Download Data" in EPM Add-In for MS Excel 10.0 sp 23 patch 2 .NET 3.5

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We are having an issue with a user trying to download data using the Download Data button in the Data Manageer ribbon of the EPM Add-In for MS Excel.

 

We are currently running SAP BPC 10.0 for NW on BW 7.31 on SQL.  The user is running Office 2007.

 

This functionality has worked, in the past.  We did just update from SP 18 to SP 23.  We are not getting any useful log information.

 

Is anyone aware of an issue with this functionality?

 

Any suggestions?

 

What add'l info do you need from me?

 

Thanks, in advance.


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