Inserting account member inside a protected report

Hello Experts,

I have a user that cannot insert an account in a protected report.  I have other members that can Right-Click in a report and can see the EPM option and then can 'Insert Members.'  Then I have this other user that does the same thing but doesn't even see the EPM as an option.  All of his User Options look correct and we are using EPM SP19.

Thank you,

Robert