While log on SAP BPC Web page we got error like environment environment shell is currently offline contact your administrator

Hi Expert,

While log on SAP B.P.C 10.0 SP12(CPMBPC 801-SP12), we are facing issue like below,

and After closing this window, we are not able to see Administration tab in SAP B.P.C Web page,

I have assigned below roles for the BPC user as type service,

Can you please guide me for the issue.

Thanks in Advance.

Jana